Feedback, Commendations & Complaints
We welcome your feedback. Your commendations and complaints enable us to improve the quality and range of services we provide.
Should you wish to give feedback on the care you receive while being transported by us, or on any other issue regarding our organisation, please contact IMS
directors in head office on (08)8162 9854
Alternatively, you may prefer to contact us by mail or email:
PO Box 695
MOUNT WAVERLEY VIC 3149
Email: admin@imsvictoria.com.au
What happens to your feedback?
All complaints received are recorded and we will contact you to acknowledge receipt of your feedback within 24 hours. You will receive a further written
response once the matter has been investigated and resolved. In most instances, this process will take no longer than (7) seven days. We use the outcome of the investigation and review processes to improve our service delivery to patients.
Compliments and commendations are shared with the team (including Rewards & Recognition for Outstanding Customer Service) and your feedback regarding our achievements forms an integral part of our Quality Assurance and Management system enabling such practices to be disseminated throughout our organisation.
We welcome your feedback. Your commendations and complaints enable us to improve the quality and range of services we provide.
Should you wish to give feedback on the care you receive while being transported by us, or on any other issue regarding our organisation, please contact IMS
directors in head office on (08)8162 9854
Alternatively, you may prefer to contact us by mail or email:
PO Box 695
MOUNT WAVERLEY VIC 3149
Email: admin@imsvictoria.com.au
What happens to your feedback?
All complaints received are recorded and we will contact you to acknowledge receipt of your feedback within 24 hours. You will receive a further written
response once the matter has been investigated and resolved. In most instances, this process will take no longer than (7) seven days. We use the outcome of the investigation and review processes to improve our service delivery to patients.
Compliments and commendations are shared with the team (including Rewards & Recognition for Outstanding Customer Service) and your feedback regarding our achievements forms an integral part of our Quality Assurance and Management system enabling such practices to be disseminated throughout our organisation.
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For more information, please see the attached Information for Patients Brochure
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